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Policies

Return Policy

Groove Bags facilitate returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from return

Exchanges and Store Credit Policy

Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return po

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for refund, exchange, or store credit. Please refer to those policies for more details. Our cance

Incomplete Orders / Missing Items Policy

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Groove Bags will process a replacement for the affected items. The Incomplete or Missing It

Shipping Policy

Eligible Destinations:. Groove Bags provides shipping services to the contiguous 48 states, Washington D.C., Hawaii, and Alaska. Order Fulfillment:. Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is given up

Chargebacks Policy

At Groove Bags, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to

Onward VIP Protection+

Groove Bags has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or dama

Discounts Policy

At Groove Bags, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campaigns a